FAQ

Yes, Be Well Medical Alert is proudly based in the United States. Our headquarters, support team, and operations are all located within the U.S. This ensures our customers receive prompt, reliable service and support tailored to their needs. While our technology integrates global innovations, our commitment to serving the U.S. community remains at the heart of what we do.

Be Well Medical Alert provides instant, hands-free access to help with the press of a button, connecting you to trained operators who can contact 9-1-1 and notify loved ones. Unlike 9-1-1, it doesn’t require dialing or speaking, making it ideal for emergencies where communication isn’t possible.

Even with an independent lifestyle, accidents can happen. Be Well Medical Alert offers peace of mind by ensuring help is always just a button press away. It’s a simple way to stay safe while maintaining your independence, giving you and your loved ones added reassurance.

Response times are typically within seconds. Once the help button is pressed, you’re instantly connected to a trained operator who will assess your situation and dispatch assistance immediately if needed. For devices with fall detection, help can be automatically alerted even if you are unable to press the button, ensuring rapid response in critical situations.

Be Well Medical Alert offers multilingual support to assist users who don’t speak English. Our trained operators can connect you with interpreters to ensure clear communication and prompt assistance in your preferred language. Your safety is our priority, regardless of the language you speak.