Shipping + Returns

Order Status:

Once an order has been processed, a shipping confirmation email containing the tracking number will be sent to the customer. If you have any questions or concerns regarding your order, please contact our Customer Care Team at (888) 957-3530.

Return Policy:

You may cancel your service by calling Be Well Alert at (888) 957-3530 and selecting the cancellation option. If you have not purchased the equipment you must return all system equipment and accessories to Be Well Alert.

Service will be canceled effective the day the system is received by Be Well Alert. If you have purchased your equipment, service will be canceled effective upon receipt of a signed Cancellation Letter provided by Be Well Alert via either mail or email. Upon receipt of either the equipment or the executed Cancellation Letter a prorated refund will be issued for the unused service period that may have been prepaid. 

Please contact our Returns & Cancellations Department at (888) 957-3530 if you have any additional questions.